Senior Associate, Business Platform Enablement and Governance

WHY JOIN US?

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

Digitalization & Scalability

• Drive digital transformation and platform modernization across Commercial channels.

• Identify automation opportunities and simplify processes to improve scalability and efficiency.

• Maximize platform value through technology optimization

Project Delivery & Stakeholder Management

• Lead and manage platform enhancements, SRs and CRs from requirements through deployment.

• Act as the key bridge between Business, Product, Technology and Operations teams.

• Drive solution design, risk management and delivery execution to meet business objectives.

• To own the Commercial (Consumer & Enterprise) tech roadmap execution across Operations & Product

• Ensure delivery timelines align with GTM and business priorities

Process Optimization & Governance

• Lead process improvement and standardization initiatives to enhance customer and operational outcomes.

• Establish governance controls and ensure compliance with regulatory and operational requirements.

• Identify and mitigate operational, financial and compliance risks.

Change Management & Adoption

• Drive stakeholder engagement, training and operational readiness for new capabilities.

• Collaborate with cross-functional teams to improve user journey across platforms

• Monitor adoption and implement continuous improvements based on feedback.

Deployment & Platform Enhancement

• Lead UAT, deployment planning, business sign-off and post-release support.

• Develop platform roadmaps and drive enhancements aligned with strategic business priorities.

• Ensure successful transition of new capabilities into BAU operations.

REQUIREMENTS:

Requirements

• Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or a related field.

• Minimum 5-8 years of experience in platform management, business analysis, digital transformation, operations, product delivery, or technology-related roles.

• Proven experience managing end-to-end business and technology initiatives.

• Strong stakeholder management skills with the ability to influence decisions across Business, Product, Technology, Digital and Operations teams.

• Strong analytical, problem-solving and critical thinking capabilities.

• Experience in business process mapping, requirements gathering, solution design and documentation.

• Good understanding of digital platforms, system integrations, customer journeys and operational processes.

• Experience managing User Acceptance Testing (UAT), deployment activities, and post-production support.

• Strong presentation and storytelling skills with the ability to prepare executive-level materials, including:

• Strategic roadmaps

• Business cases

• Project status reports

• Risk and dependency management reports

• Process transformation proposals

• Proficient in using PowerPoint, Google Slides and AI tools to present data, processes, and recommendations in a clear, structured, and compelling manner.

• Excellent written and verbal communication skills.

• Ability to operate independently, manage competing priorities and mentor junior team members.

• Experience within Telecommunications, Digital Services, OTT, Customer Platforms, CRM, Billing, Order Management, or Enterprise Platforms would be an added advantage.