Manager, Marketing Operations Systems Support

Overview

The Manager, Operation Systems Support leads a team dedicated to integrating and/or developing, supporting and training systems/tools associated with content creation/management, database management, event management, marketing automation and sales CRM at the request of Marketing and Communication leadership or as part of an implementation/sustainment plan developed in a process improvement event.

Responsibilities

• Organizational alignment. Partner with stakeholders to define business requirements; design, implement, and operationalize systems to support processes developed to achieve organizational business objectives • Systems management. Integrate with internal and third party systems and launch new tools to support the business. Project manage custom development projects with IT. Coordinate with other stakeholders to gather business requirements and work with IT to ensure on-time roll-outs. Build advanced capabilities that simplify work-flows, improve productivity, and enable reporting• Metrics and ROI. Design, develop, and capture and analyze key metrics to optimize and improve ROI for all marketing programs. Deliver robust and well-structured reporting to the business.• Training and system support. Evangelize the usage of tools and drive efficiencies. Fulfill administrative level service requests (tickets) in a timely fashion, communicating clearly

• Responsible for making moderate to significant improvements of processes or systems to enhance performance of job area.

• Problems are numerous and undefined, require detailed information gathering, analysis and investigation to understand the problem• Provide training and support to users for any updates or new users for review systems• Expected to complete all other job duties, as assigned• Must work and interact effectively and professionally with and for others to achieve company goals• Creates an environment of learning and development for team members • Manages experienced/senior professionals• Must maintain company quality and quantity standards• Must have effective oral and written communications throughout various levels of the global organization • Ability to work in collaborative and independent work situations and environments with minimal supervision• Ability to remain calm and receptive in fast paced situations

Qualifications

• Bachelors degree or equivalent experience• Proven experience in organizational planning and project management• Ability to manage multiple, complex projects with competing deadlines• Strong interpersonal, communication, coordination, and planning skills• Ability to easily learn new software and web-based technologies

Preferred: • Experience in content creation/management systems, marketing automation systems, project management systems and interface data exchange criteria • Familiarity with marketing compliance guidelines for medical device

Physicial Requirements:

• Works under general office environmental conditions.• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

• Must be able to perform the essential functions of the job, with or without reasonable accommodations• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.• Requires prolonged sitting, some bending, stooping and stretching.