Marketing Operations Specialist

In just five years, Octopus Electroverse has grown to become one of the largest eMobility players in Europe, with over 1.4 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. But that’s just the start: we’re busy launching new products, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making the electric transition super simple for individual drivers and fleets.

Electroverse is a multifunctional team comprising product, development, commercial, operations, marketing, partnerships and more - all focused on making Octopus the go-to name in EV charging. And we’re looking for smart individuals with an interest in the space who can help us make it happen.

About the role

We’re looking for a detail-oriented Marketing Operations Specialist to technically support our B2C & B2B communications and marketing campaigns. This is an entry-level role, ideal for someone looking to build a career in marketing operations. You’ll assist in scheduling, testing and reporting on marketing and transactional emails. You’ll also gain hands-on experience with customer engagement tools, data segmentation, and campaign performance analysis. Being a part of the Octopus Group, there are a few things you should know…We don’t do things the traditional way. No agencies, no bureaucratic sign-off processes, and no unnecessary meetings. We have an incredible in-house team of marketers, developers, designers, product and commercial teams, and we all work together to create a product that transforms the e-mobility space.

What you'll do

• Get stuck into building and nurturing bespoke customer journeys across B2C, B2B, and OEM partner ecosystems in OneSignal - crafting multi-language emails, push notifications, in-app messages, and quick HTML tweaks.

• Rigorously test and QA every touchpoint across our international base to make sure every subject line, link, and layout delivers an outrageously good experience.

• Keep our ecosystem squeaky clean through smart segmentation, suppression management, and deliverability best practices to protect our domain health.

• Keep a pulse on what makes our audience tick, tracking key engagement metrics and turning performance insights into wins and new growth opportunities.

• Team up with Product, Design, Ops, and Marketing leads to ensure transactional messaging drops seamlessly and campaign journeys map straight back to our big growth ambitions.

• Be a true guardian (and passionate champion!) of the distinct, warm, and human Octopus Electroverse and Octopus Fleet tone of voice.

• Roll up your sleeves and jump into wider initiatives as we roll out Electroverse and Octopus Fleet into exciting new international markets!

What you'll need

• Have a genuine interest in the technical side of email marketing and customer journeys

• Love paying attention to detail and grammar. If there’s a missing link or an out-of-place

comma, you’ll notice it!

• Not essential, but a basic knowledge of email marketing campaigns is a plus

• Are a people person and enjoy engaging and working with a diverse group of individuals

• Are genuinely passionate about building a green product, in pursuit of Octopus’s wider goal of decarbonising our planet

• An interest and desire to know more about the e-mobility industry is essential!