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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Vice President, Global Sales Operations Location: United States
Job Summary The Vice President, Global Sales Operations is a strategic and operational leader responsible for driving sales and partner performance, scalability, and efficiency across Genesys. This role partners closely with Sales, Marketing, Finance, and Customer Success leadership to align execution with company growth initiatives while fostering a culture of innovation, accountability, and data-driven decision-making.
Lead and develop a high-performing global sales operations function across regions
Establish clear operating rhythms and accountability models for sales and partner leadership
Foster a culture of data-driven decision-making, continuous improvement, and innovation
Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
Influence strategic decisions through compelling, data-driven storytelling
Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
Translate complex data into actionable insights that inform sales strategy and execution
Anticipate risks and opportunities early to enable proactive decision-making
Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
Implement scalable processes that balance operational consistency with field flexibility
Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
Partner with Revenue Operations teams to modernize and optimize sales processes through automation
Demonstrate strategic thinking by connecting operational execution to broader business outcomes
Apply strong analytical rigor to synthesize data into actionable insights
Exhibit executive presence with clear, confident, and influential communication
Leverage deep operational expertise in SaaS sales motions, metrics, and pipeline management
Champion innovation through the use of AI and automation to drive productivity gains
Lead and scale high-performing, distributed teams effectively
Bring 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environments
Demonstrate proven success leading global teams and managing senior leaders
Possess strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutions
Show a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivity
Have experience working directly with executive leadership and contributing to board-level discussions
Operate with a collaborative mindset and strong bias for action across cross-functional teams
#LI-Remote
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$213,200.00 - $375,000.00
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Genesys is a global leader in omnichannel customer experience and contact center solutions, serving over 10,000 companies across 100+ countries with cloud-based platforms for customer interactions.
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