Estate Manager, Sales Planning

[What the role is]

As an Estate Manager in the Sales Department's Planning Section, you will drive digital transformation and system enhancement initiatives by gathering and analysing business requirements, developing product and technical specifications, contributing to product roadmap planning, coordinating solution design and implementation, managing system testing and rollout, and overseeing the administration of the HDB Flat Portal, other sales systems, and vendor relationships. You will also support sales planning and operational work, while serving as a key bridge between operations and technology to improve processes, enhance service delivery, and support HDB's digital roadmap for streamlining the new flat buying journey. The role requires strong analytical, project management, communication, and stakeholder management skills, along with an interest in technology, user-centred design, and digital service delivery.

[What you will be working on]

As an Estate Manager (EM) in the Sales Department's Planning Section, you will drive digital transformation and system enhancement initiatives. Your role primarily involves leading end-to-end system improvements through:

• Gathering and analysing business requirements, and translating them into clear product and technical specifications;

• Contributing to product roadmap discussions, including prioritising enhancements and evaluating trade-offs between customer needs, technical feasibility and operational requirements;

• Coordinating with technical teams on solution design and implementation;

• Managing system testing and rollout;

• Overseeing administration of the HDB Flat Portal, other sales systems and vendor relationships;

• Undertaking other sales planning and operational work, where required, to develop a holistic understanding of the policies and processes underpinning our digital services.

You will serve as a crucial bridge between operations and technology, evaluating process improvements to enhance service delivery and contributing to HDB's digital roadmap for streamlining the new flat buying journey. The role requires strong analytical and project management skills, technical aptitude, and the ability to drive product outcomes while maintaining service excellence.

[What we are looking for]

• Preferably an education or background in estate management, IT/programming, or a related field

• Have a keen interest in the latest technology trends and user-centred design

• Strong personal integrity, responsible and organised

• Great interpersonal, negotiation and communication skills

• Able to work independently and as a team

• Preferably with prior experience in Jira, Confluence or equivalent project management tools

Successful candidates will be offered a 1+1 year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.