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RYZ Labs is hiring a
Remote position for professionals based in Argentina or Uruguay At Ryz Labs, we are seeking a Product Manager – Customer Care to lead the strategy, optimization, and integration of our customer support ecosystem for one of our clients. This role will own the roadmap and performance of all customer care platforms, ensuring seamless contact routing, CRM integration, and operational excellence across global teams. Key Responsibilities Product Ownership & Strategy Own the end-to-end product lifecycle for all Customer Care platforms. Define and execute the roadmap for customer support tools and integrations. Identify optimization opportunities to improve customer experience, response times, and operational efficiency. Align product initiatives with overall ecommerce and business goals. CRM & Platform Management (Required) Manage and optimize CRM and contact center platforms, including: - Salesforce - NICE inContact - RingCentral - HubSpot Oversee integration and performance across all sy
#Location
Buenos Aires
Opens the original job posting on ryzlabs.com
RYZ Labs is a nearshore staffing company that connects Latin American software developers and IT professionals with companies seeking to augment their teams. They provide staff augmentation services across software development, IT, sales, operations, and customer success roles, targeting primarily North American businesses.
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