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Maintain, update, and cleanse CRM database records to ensure accuracy and completeness.
Conduct routine data audits, identify duplicates, and perform data deduplication.
Standardize data formats, naming conventions, and field structures.
Monitor data integrity and resolve inconsistencies. Import and export data using CRM tools (CSV/XLS imports, API connectors, etc.).
Capture incoming leads from various channels (web forms, events, social media, email campaigns, inbound calls, etc.).
Validate, classify, and score leads based on predefined qualification criteria.
Assign leads to appropriate sales team members in a timely manner.
Track lead source performance and maintain accurate attribution in CRM. Ensure all new leads are correctly tagged, segmented, and categorized.
Assist in configuring CRM fields, workflows, automation rules, and dashboards.
Monitor CRM usage and support teams with data entry best practices.
Troubleshoot CRM issues and coordinate with IT or CRM vendors for resolutions.
Generate regular reports on lead status, funnel metrics, and database health.
Work closely with sales teams to ensure smooth lead handover and follow-up.
Support marketing campaigns by preparing segmented contact lists.
Assist customer success teams with customer data insights when needed.
Provide training or guidance to staff on CRM data entry and quality standards.
Ensure all data processes comply with GDPR, data privacy laws, and company security protocols.
Maintain confidentiality and secure handling of sensitive customer information.
1–3 years of experience in CRM management, data administration, or sales operations.
Strong knowledge of CRM tools (Salesforce, HubSpot, Zoho, Microsoft Dynamics, etc.).
Excellent proficiency in Excel/Google Sheets and data handling.
Detail-oriented with strong analytical and problem‑solving skills.
Ability to manage multiple tasks and work with cross‑functional teams.
Strong communication and documentation skills.
Experience with lead scoring models or marketing automation platforms.
Basic understanding of APIs, integrations, and data migration processes.
Familiarity with tools like Zapier, Power Automate, or Make.com.
Certifications in relevant CRM platforms (Salesforce Admin, HubSpot CRM, etc.).
The Success Indicators
High accuracy and cleanliness of CRM data.
Quick turnaround time in capturing and assigning leads.
Improved sales team efficiency due to accurate and accessible data.
Reduction in duplicate, outdated, or incomplete records.
Healthy and well‑organized CRM system supporting business growth.
We truly appreciate our employees and their performance.
We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth.
By working with us, you will make a meaningful contribution to improving human living conditions.
Attractive salary, employee benefits and performance bonus.
Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants identical chances.
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