Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
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At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
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About the Role
We are seeking an experienced Revenue Operations Manager to own and scale our GTM technology infrastructure and Deal Operations function. This is a strategic leadership role focused on direction-setting, roadmap ownership, and cross-functional alignment — not day-to-day system administration. The ideal candidate is a seasoned operator who has led complex CRM and CPQ implementations, knows how to direct and get the best out of technical teams, and has partnered closely with sales leadership to drive revenue efficiency. Day-to-day Salesforce administration, development, and system maintenance is carried out by two dedicated SFDC Administrators/Developers who report into this role.
Reporting directly to the VP, Revenue Operations, this role manages a team of two Salesforce Administrators/Developers and one Deal Desk Analyst and sits within the broader GTM leadership team.
The preferred candidate for this role will reside in the Eastern or Central time zone.
Roles & Responsibilities
GTM Technology Stack Ownership
- Own the end-to-end GTM technology stack strategy and roadmap, with Salesforce as the system of record, ensuring data integrity, scalability, and adoption across sales and revenue teams
- Lead complex Salesforce implementations and ongoing system enhancements by directing and partnering with your team of SFDC Admins/Developers — setting priorities, reviewing solutions, and ensuring delivery quality
- Own the implementation strategy and optimization of CPQ (Configure, Price, Quote) systems, directing the team on configuration, rules, and workflows to support accurate and efficient deal structuring
- Drive integration strategy across GTM platforms to ensure seamless data flow and a unified view of the customer journey and pipeline
- Evaluate and manage the broader GTM tech stack, including data enrichment, sales engagement, and revenue intelligence tools, ensuring fit-for-purpose tooling at each stage of the funnel
- Partner with IT and business systems teams to manage vendor relationships, licensing, security compliance, and technology roadmap planning
Management & Leadership
- Directly manage, develop, and mentor a team of two Salesforce Administrators/Developers and one Deal Desk Analyst, setting clear goals and fostering a high-performance culture
- Act as a cross-functional connector between sales, finance, legal, and customer success to align on shared revenue goals and operational priorities
- Build team capability through structured onboarding, coaching, and ongoing professional development
- Define team workflows, prioritization frameworks, and project delivery standards to ensure reliable execution across system projects and deal support
Deal Desk & Deal Operations
- Provide oversight and direction for the Deal Desk function, ensuring fast, consistent, and commercially sound deal structuring and approval processes
- Maintain deep fluency in deal execution processes, including non-standard deal terms, pricing exceptions, discounting governance, and contract review workflows
- Work closely with sales and finance leadership to manage approval hierarchies, escalation paths, and commercial policy guardrails
- Use deal data and patterns to identify risk, flag bottlenecks, and continuously refine pricing strategy and commercial policy
- Serve as an escalation point for complex or time-sensitive deals, providing pragmatic guidance that balances commercial flexibility with business governance
Project Management & RevOps Sprints
- Own the planning and execution of RevOps enhancement and optimization sprints, managing scope, timelines, priorities, and stakeholder communication from kickoff through delivery
- Maintain and groom a RevOps project backlog, working with sales, finance, and systems stakeholders to capture requirements, sequence work, and ensure the highest-impact initiatives are resourced and moving
- Run structured sprint cycles with the SFDC Admin/Developer team, applying agile or agile-adjacent methodologies to deliver iterative system improvements predictably and at pace
- Translate business requirements from revenue stakeholders into clear, well-scoped technical briefs and project plans for the engineering team
- Track and communicate sprint progress, blockers, and outcomes to senior leadership, ensuring visibility and alignment on delivery status across the RevOps roadmap
Optimization & Reporting
- Continuously assess and improve revenue processes across the lead-to-cash cycle, identifying and eliminating friction that slows deal velocity or creates revenue leakage
- Define and maintain a reporting framework that gives leadership clear, timely visibility into pipeline health, forecast accuracy, CPQ usage, and GTM performance
- Support strategic initiatives including market expansion, product launches, and acquisition integration from a systems and operations perspective
- Develop and present operational performance reporting for senior leadership and, where required, board-level audiences
Skills & Expertise
Required
- Bachelor’s degree in business, mathematics, computer science, or a related field
- 5+ years of experience owning a GTM technology stack, with strong Salesforce fluency (configuration, data model, reporting, and integrations) and the ability to provide technical direction to SFDC Admins/Developers without doing the hands-on admin work yourself
- Demonstrated experience leading complex Salesforce implementations and system migrations from scoping through go-live
- Hands-on experience leading CPQ implementations (e.g., Salesforce CPQ/Revenue Cloud, Conga, DealHub), with enough technical depth to direct and quality-check the work of SFDC Admins/Developers
- Proven people management experience, including managing technical team members such as Salesforce Administrators or Developers
- Strong command of deal execution processes, including non-standard deal structuring, pricing governance, and contract workflows
- Ability to translate complex technical and commercial requirements into scalable systems and processes
- Strong analytical skills with experience building reporting frameworks and presenting insights to senior leadership
- Demonstrated project management skills, including running structured sprints or iterative delivery cycles with technical teams; experience with agile or agile-adjacent methodologies is a plus
Preferred
- Experience in a B2B SaaS or high-growth software environment
- Familiarity with data enrichment, sales engagement, or revenue intelligence tools (e.g., ZoomInfo, Outreach, Gong, Clari)
- Experience with acquisition integration from a systems and operations standpoint
- Comfort operating in a fast-paced, private equity-backed environment
- Strong communicator who can translate complex technical and operational topics for both technical and non-technical audiences
If you are a systems-minded operator who thrives at the intersection of technology, process, and commercial execution — and you want to build and lead the systems that power a scaling revenue organization — we would love to hear from you.