Salesforce Consultant - Experience Cloud

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization.

We win as an organization through our core tenets. They include:

· One Team. One Theme.

· We sign it. We deliver it.

· Be Accountable and Expect Accountability.

· Raise Your Hand or Be Willing to Extend it

Role summary

We are seeking a Salesforce Consultant – Experience Cloud for our client. to support federal and public sector initiatives. This role blends functional consulting and hands-on configuration, with a strong emphasis on Experience Cloud (portals, user journeys, and digital experiences).

This individual will lead discovery and requirements efforts (50%) while also supporting hands-on configuration and solution delivery (50%). The ideal candidate is a strong communicator and facilitator who can translate business needs into scalable Salesforce solutions.

Responsibilities:

• Lead discovery sessions, stakeholder interviews, and requirements workshops with WHS stakeholders.

• Prepare and facilitate current-state assessments, process mapping, and future-state design sessions.

• Serve as the primary liaison between business stakeholders and technical teams.

• Translate requirements into user stories, acceptance criteria, and functional designs.

• Work closely with Salesforce Architects to align business needs with scalable Experience Cloud solutions.

• Configure and implement Experience Cloud solutions, including portals, user access, page layouts, and workflows.

• Design and optimize user journeys within Experience Cloud (login, case management, self-service, etc.).

• Support backlog grooming, sprint planning, and Agile delivery activities.

• Validate solutions through demos, prototypes, and stakeholder feedback loops.

• Support User Acceptance Testing (UAT), including test scenario creation and defect triage.

• Provide training frameworks and support end-user adoption efforts (in partnership with BA/support teams).

• Ensure compliance with federal security, governance, and data standards.

• Act as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and best practices.

Requirements

• Bachelor’s degree required

• 5–8 years of Salesforce experience as a Consultant, Business Analyst, or Functional Lead

• Strong hands-on experience configuring Salesforce Experience Cloud (Communities/Portals)

• Proven ability to lead discovery and translate business needs into configured Salesforce solutions

• Experience designing and delivering customer-facing portals, case management workflows, and digital experiences

• Strong understanding of Salesforce platform capabilities (Service Cloud, Sales Cloud, Experience Cloud)

• Experience working in Agile or hybrid Agile environments Ability to balance functional consulting with hands-on configuration (not a developer role)

• Experience supporting federal or highly regulated environments preferred Salesforce certifications preferred (Administrator, Experience Cloud Consultant, etc.)

• Excellent communication, facilitation, and stakeholder management skills

• Must pass pre-employment qualifications of our client.

• Must be able to work EST hours

Benefits

• Work Model – Remote

• Employment Type - Full-time

• Salary - $125,000 - $145,000 per year

• Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.