Lead for Training and Enablement of new Sales Operations Specialists within the org.
Creation, Modification and Review of Process/Training Documentation for the org.
Collaborate with team on improvement and revision of new hire training program.
Be the Subject Matter Expert of Process and Procedures for Sales Operations.
Become a CPQ/CLM Expert.
Active participation in CPQ/CLM release cycles including:
Requirement Identification
User Acceptance Testing
SOPs process documentation
Work with multiple business stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices.
Lead & assist with Enablement Projects as requested.
Act as the first line support for sales operations team in areas of training, onboarding and systems support.
3-5 years of proven experience of Sales Operations in a software sales organization.
Organized, with excellent attention to detail and the ability to work in a fast-paced environment.
Proficient in PPT, Word, and Excel.
Experience with CRM, CPQ & CLM systems.
Previous experience in Training & Enablement.
Strong listening, analytic and organizational skills.
Team Player with positive attitude ready to work in a fast-paced environment.
Excellent analytical and problem-solving skills with ability to drive conflict resolution.
Excellent interpersonal, written and verbal communication.
Ability to work in an aggressive, fast paced environment managing multiple priorities.
JV20
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ServiceNow provides cloud-based workflow and process management software for enterprises across IT, HR, customer service, and business operations. The platform automates routine tasks and connects business processes to improve organizational efficiency. It primarily serves large enterprises and mid-market companies globally.
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