GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com
Job Title: Salesforce / Business Applications Analyst – EMEA
Location: Concentrix Porto Office / Hybrid (2–3 days per week in office, remainder remote)
What You're Day Will Look Like: The Salesforce / Business Applications Analyst provides Level 1 functional support for Salesforce CRM, Experience Cloud, and related integrations across Tandem Diabetes’ EMEA region. This role manages triage with the Salesforce Managed Services Provider (MSP), ensures efficient escalation of issues, supports end-user training, maintains system documentation, and collaborates with business teams to capture and translate requirements for system enhancements. The analyst works closely with global IT and business teams to maintain a reliable, compliant, and user-friendly Salesforce environment.
Provide Level 1 functional support for Salesforce CRM, Experience Cloud, and related integrations.
Triage and log incidents in Jira, escalating Level 2/3 issues to Salesforce MSP or Business Applications Manager as appropriate.
Assist users with navigation, reporting, and functional issues within Salesforce.
Collaborate with D365 and integration MSPs to troubleshoot data synchronization or integration issues.
Maintain and update user guides, training materials, and documentation to support international teams.
Support testing activities for system enhancements, new integrations, and releases.
Deliver onboarding and refresher training sessions for business users.
Assist in defining and documenting business requirements for new Salesforce functionality or workflow improvements.
Manage user access, profiles, and permissions following governance policies.
Monitor Salesforce queues and system health metrics, ensuring incidents are addressed in a timely manner.
Escalate unresolved or critical incidents to Business Applications Manager and International IT Director as per escalation protocol.
Ensure compliance with GDPR, data privacy, and Tandem security policies.
Ensure compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
Perform other duties as assigned.
Strong understanding of Salesforce CRM (Sales, Service, and Experience Cloud modules).
Experience supporting international user communities and multi-region Salesforce instances.
Knowledge of Salesforce administration, including profiles, roles, permission sets, and data management.
Experience working with Managed Services Providers (MSPs) for CRM platforms.
Strong customer service orientation and effective communication skills.
Familiarity with ITIL and incident management best practices.
Ability to create and maintain user-friendly training and documentation materials.
Knowledge of databases, software, and business systems.
Skilled at presenting information clearly and concisely to all levels within the organization.
Ability to respond calmly and confidently to changing situations.
5 years of experience in an IT support role.
2 years of experience in CRM application support.
Understands professional concepts of area of specialization and uses them to creatively resolve issues.
Works on problems of varied scope where analysis of situations or data requires review of multiple factors.
Normally receives general instructions on routine work, requiring guidance only on new projects or assignments.
Customarily and regularly exercises discretion and independent judgment.
Work Arrangement: This role is hybrid, based in the Concentrix Porto office 2–3 days per week with the flexibility to work from home the remaining days.
WHY YOU’LL LOVE WORKING HERE: At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!
BE YOU, WITH US!
We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.
Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
REFERRALS: We love a good referral! If you know someone who would be a great fit for this position, please share!
Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.
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Tandem Diabetes Care designs and manufactures insulin pump technology and diabetes management solutions. They serve people with diabetes, offering innovative insulin delivery systems that prioritize convenience and ease of use.
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