Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Sales Operations Analyst

São Paulo, Brazil | Hybrid

** Role Overview:**

The Senior Sales Operations Analyst is a key member of the Revenue Operations team, partnering closely with Sales leadership across Latin America to strengthen forecasting, pipeline management, business planning, and sales performance.

This role combines strong Sales Operations expertise with analytical and business judgment. You will analyze sales data to identify trends, risks, and opportunities, translating complex information into clear insights and recommendations for senior leadership. You will also contribute to strategic planning and growth initiatives while collaborating with regional and global Revenue Operations teams.

** Key Responsibilities:**

• Analyze key sales metrics, including bookings, quota attainment, pipeline, forecast accuracy, win-loss, indirect bookings, cloud mix, and strategic initiatives.

• Partner with Sales leadership during forecast calls and business reviews, providing insights and recommendations to improve visibility, forecast accuracy, and decision-making.

• Perform in-depth analysis of existing dashboards, reports, and sales data to identify performance drivers, risks, gaps, and growth opportunities.

• Serve as a regional point of contact for forecasting, quota, bookings, reporting, Salesforce, and Sales Operations processes across Latin America.

• Support strategic business planning and growth initiatives by connecting sales performance data with actionable recommendations.

• Contribute to QBRs and executive discussions through pipeline and performance analysis, business insights, and executive presentations.

• Monitor strategic deals during close periods, partnering with Account Executives and Revenue Operations teams to identify risks and resolve process or booking issues.

• Partner with regional and global teams to strengthen Salesforce discipline, data quality, reporting, and Sales Operations processes.

Required Qualifications:

• 5+ years of experience in Sales Operations, Revenue Operations, Sales Strategy, or a related function.

• Strong experience with forecasting, pipeline management, bookings, quota attainment, sales performance, and revenue reporting.

• Demonstrated ability to analyze complex sales data and translate findings into actionable business insights and recommendations.

• Experience partnering directly with senior Sales leadership, including Director or VP-level stakeholders, with the ability to influence decisions and act as a trusted advisor.

• Strong Salesforce knowledge, including pipeline and opportunity management, reporting, and data quality.

• Advanced Excel skills and proficiency with Power BI or similar BI tools for business analysis.

• Advanced English proficiency, with strong communication skills and the ability to collaborate effectively across regional and global teams.

Preferred Qualifications:

• Experience supporting Sales or Revenue Operations across Latin America.

• Experience with Tableau and/or Clari.

• Experience with go-to-market strategy, business planning, or growth initiatives.

• Experience with sales forecasting, revenue reporting, or variable compensation tools.

• Bachelor’s degree or equivalent relevant professional experience.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.