Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights.
Our commitment to innovation, customer focus, and accountability drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), and Tendfor, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms.
The Commercial Operations Director owns the commercial engine of the post-sale customer lifecycle, renewals, pricing, deal desk, invoicing, and order-to-cash for AnywhereNow’s SaaS portfolio. You’ll protect and grow contract value, safeguard margin, and convert earned revenue into cash, combining commercial leadership, negotiation strength, and operational rigour.
You’ll lead the renewals and revenue-operations function and personally manage and negotiate the most difficult, complex, and at-risk renewals, working across Customer Success, Sales, Finance, and Legal to secure timely, profitable outcomes and a frictionless billing experience for customers. The role is deliberately designed to balance effectiveness, efficiency, and cost across the commercial operation.
Own the end-to-end renewals process, forecasting, pipeline, administration, and on-time execution across the customer base
Personally lead and negotiate difficult, complex, high-value, and at-risk renewals, including multi-year, escalated, and competitively contested deals
Develop renewal playbooks, negotiation strategies, concession frameworks, and save plays to de-risk and retain at-risk accounts
Partner with Customer Success and Sales to surface renewal risk early and maximise gross and net revenue retention
Own pricing execution, discount governance, and the deal desk for non-standard and complex commercial terms
Review and approve quotes, price uplifts, and contract terms to protect unit economics and gross margin
Maintain price books, packaging, and approval matrices, and ensure compliance with commercial policy
Provide commercial modelling and deal guidance on high-stakes negotiations
Own accurate, on-time sales invoicing and the full order-to-cash cycle
Drive billing accuracy, revenue-recognition alignment with Finance, and clean contract-to-invoice hand-offs
Reduce Days Sales Outstanding (DSO) and accelerate cash collection in partnership with Finance
Resolve billing and pricing queries quickly to protect the customer experience
Establish a single source of truth for renewals, contract, and commercial data
Deliver renewal, retention, pricing, and cash forecasts and reporting to leadership
Continuously improve process efficiency, cycle times, and cost-to-serve
Translate customer sentiment and account-health signals into proactive renewal and pricing action
Align Sales (hand-offs, expansion), Customer Success (adoption, advocacy), Finance (rev-rec, DSO), and Legal (terms) around commercial outcomes
Feed pricing, churn, and win/loss insight back into commercial and product strategy
Lead, coach, and scale the Commercial Operations and renewals team
Establish and own KPIs (renewal rate, GRR / NRR, DSO, invoice accuracy, and cycle time)
Instil a disciplined, data-driven operating rhythm balanced for effectiveness, efficiency, and cost
Escalate only the largest strategic renewals to the COO with a clear recommendation
stakeholders.
8+ years in commercial operations, revenue operations, renewals, or senior account management within SaaS
Demonstrable, hands-on track record negotiating difficult, high-value, and complex renewals and commercial terms
Experience owning renewals, pricing / deal desk, and/or order-to-cash at scale
Strong systems fluency (CRM, CPQ, billing / subscription platforms) and commercial modelling
Experience leading and scaling teams in a mid-size (~€40m ARR) SaaS environment
Commercially astute, numerate, and customer-oriented, with excellent negotiation and stakeholder skills
Renewal rate and gross / net revenue retention improved and predictable
Difficult and at-risk renewals consistently secured or improved through structured negotiation
Pricing and discount governance embedded, with margin protected on non-standard deals
DSO reduced, and invoicing accuracy and timeliness improved
Quote-to-cash automated, with commercial data trusted as a single source of truth
A high-performing Commercial Operations function balanced for effectiveness, efficiency, and cost
All employees are responsible for supporting and maintaining the organisation’s information security standards. This includes:
Adhering to all applicable information security policies, procedures, and guidelines at all times
Protecting company, customer, and partner data from unauthorised access, disclosure, alteration, or loss
Using company systems, devices, and networks in a secure and compliant manner
Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team
Completing mandatory information security and data protection training as required
Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements
Failure to comply with information security responsibilities may result in disciplinary action
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AnywhereNow (formerly Anywhere365) is a Dutch software company providing an enterprise contact center platform built natively on Microsoft Teams, with AI-powered routing, omnichannel dialogue management and CRM integrations. It serves enterprise customers globally across banking, logistics and professional services.
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