Senior Business Systems Analyst

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

Overview

As a Business Systems Analyst III, you will support the ongoing improvement and effective operation of business systems supporting Sales, Marketing, and other business units within the lead-to-customer process. With a strong functional and technical understanding of assigned business applications, you will collaborate with teammates and stakeholders to understand business needs, resolve system issues, and deliver process improvements. You will research trends, analyze data, and make recommendations that improve system usability, efficiency, and data quality. Working within the team and with cross-functional partners, you will administer, configure, test, and support integrations, automations, and enterprise applications. The BSA III will independently manage assigned work while escalating complex issues and contributing to team standards and continuous improvement.

Responsibilities

• Support day-to-day operational aspects of assigned business systems, including administration, configuration, training, and documentation

• Apply established best practices and contribute ideas for continuous improvement

• Analyze business processes across the organization and identify areas for improvement and automation

• Partner with stakeholders to translate business requirements into functional/technical requirements for execution using agile methodologies

• Participate in ticket triage and provide input into backlog prioritization for managed systems

• Create and maintain workflow diagrams, data models, and other analysis artifacts to support development and decision-making

• Configure and build integrations and automations using approved native integrations, platforms, and development approaches, with guidance for complex solutions

• Extract, scrub, quality control, normalize, and model data, following guidelines

• Complete assigned tickets including functional/technical development, testing, review, UAT, and deployment while communicating progress and blockers

• Deploy changes outside of normal business hours as necessary to minimize disruption

• Engage vendor support via designated channels and field escalations

• Perform additional duties as assigned

Qualifications

Required Education and Experience:

• 5+ years relevant work experience in Business Systems administration and integration

• Experience analyzing and improving business processes, systems, and workflows supporting Sales, Marketing, and other related Revenue teams

• Demonstrated ability to engage stakeholders, elicit requirements, and document functional and system requirements in an agile environment

• Experience extracting (eg: SQL), translating, and presenting data as well as modeling data for integration, automation, reporting, and dashboards

• Experience contributing to cross-functional projects using established project management or agile methodologies

Preferred Education and Experience:

• Bachelor's degree in Information Systems, Business, or related field, or equivalent experience

• Experience with and administration of multiple business systems across the spectrum, such as CRM (Salesforce), Marketing Automation (HubSpot, Marketo), data enrichment (Zoominfo, Clearbit), automation/integration middleware platforms (eg: Workato, Tray.io, Boomi)

• QA/testing experience, including end user acceptance (UAT) testing

Additional Eligibility Qualifications:

• • Certifications are welcome!

• Experience working in a systems implementation practice, management consulting firm, or fast-growing SaaS environment (a plus!)

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Benefits

Salary Range for California Residents Only: $106,660.00 to $144,000.00

Salary Range for Illinois Residents Only: $82,960.00 to $112,000.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.