Salesforce Functional Analyst

Role purpose, accountabilities, experience, knowledge, and skills

This is a permanent role reporting to the T&DS Data Office owner.

The T&DS Salesforce Functional Analyst connects with Business team to understand business requirements and translate them into technical and functional solution through Salesforce technology application.

The role requires a deep understanding of Salesforce platforms, strong analytical and project delivery process and the ability to collaborate with both technical and business teams.

Key responsibilities

1. Act a Salesforce technical expert within the Business team.

• Ensures software applications meet technical and functional requirements

• Ensures compliance with application standards, good business practices and group processes

• Ensures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.)

• Executes and manages tests campaign (Integration + No regression test)

• Support Business team in UAT final test

• Write application documentation (design document, user guide, specification, tests document, etc.)

• Influences foster decision-making with the domain of expertise

• Leads application project deployment Release note, MEP, Post MEP controls

• Collects and documents functional requirements from Business Team

• Transforms the requirements into a solution with Third party

• Ensures compliance with T&DS standards

• Proposes improvement ideas

• Manages the integration of vendor tasks and tracks and reviews vendor deliverables

• Ensures handover to operation team (Support team).

• Education: Bachelor’s degree in business, Information Technology, or a related field. A Master’s degree is a plus.

• Experience: 3+ years of experience as a functional analyst, with at least 2 year focusing on Salesforce CRM systems.

• CRM Platforms: Strong experience with Salesforce CRM platforms; APIs norms

• Analytical Skills: Strong data analysis skills, including the ability to interpret business needs and translate them into technical solutions.

• Project Management: Knowledgeable in CRM projects, using methodologies like Agile.

• Technical Skills: Familiarity with CRM integrations, database management, and business intelligence tools (SQL, Power BI).

• Communication: Excellent verbal and written communication skills in French and English, with the ability to present complex information to non-technical audiences.

• Problem-Solving: Strong critical thinking and problem-solving skills to address business challenges and optimize systems.

Candidates should be based in Ile-de-France region

Hybrid work 50%