Microsoft Dynamics 365 CRM Analyst

What you'll be doing

You’ll be responsible for the ongoing management, support and improvement of our Microsoft Dynamics 365 CE and Power Platform ecosystem. This will include:

• Managing and maintaining Dynamics 365 CE including user access, security roles and permissions

• Acting as a key point of contact for Dynamics 365 CE support and troubleshooting

• Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows

• Developing automated workflows across areas such as lead management, sales pipelines and customer service

• Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation

• Integrating Dynamics 365 CE with other business systems and third-party applications

• Developing test scripts and supporting UAT and smoke testing with end users

• Building and enhancing low-code/no-code solutions using Power Apps, including canvas and model-driven apps

• Creating automated workflows and business processes using Power Automate

• Managing Power Platform solutions across development, testing and production environments

• Maintaining documentation for system configurations, workflows and processes

• Monitoring platform performance and supporting continuous improvement across the environment.

About you

You’ll bring solid hands-on experience with Microsoft Dynamics 365 CE and be comfortable working with both technical teams and business stakeholders.

Ideally, you’ll have:

• Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys

• Development experience with JavaScript and C#, and REST API/WebAPI

• Experience with CICD using Github or Git

• Strong knowledge of Dynamics CE data imports, exports, data integrity and migration

• Experience integrating Dynamics CE with third-party systems

• Experience training and supporting end users across Dynamics CE and Power Platform

• Strong skills building low-code/no-code applications using Power Apps

• Experience designing automated workflows and business processes within Dynamics CE and Power Automate

• Strong problem-solving skills and attention to detail

• Experience with business rules analysis, user stories and acceptance criteria

Why Cuscal?

At Cuscal, you’ll experience interesting work that’s transforming. You get the security of an established organisation and the energy of a company committed to innovation. For 60 years, we’ve set the standard in payments, and now we’re preparing to redefine it for the future.

You’ll also enjoy a range of benefits, including:

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities

• Wellbeing focus: We support your physical, mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage

• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision. Applications may be reviewed as they’re received, so don’t wait - apply now.

Cuscal is an equal opportunity employer committed to creating a diverse, inclusive and barrier-free workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ communities and individuals from culturally diverse backgrounds.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.