Salary: $86,253.00 - $135,010.00 + eligible for bonus program
The Sales Operations Manager serves as the operational anchor for the commercial organization, reporting directly to the SVP of Business Development. This role is responsible for architecting and optimizing sales processes, ensuring rigorous CRM governance, and leading comprehensive forecasting and analytics initiatives. By acting as the primary cross-functional liaison between Sales, Finance, Marketing, and Operations, the Manager translates performance data into actionable insights, aligns territory and quota strategies, and builds the operational infrastructure necessary to drive efficiency, pipeline visibility, and revenue growth in a complex B2B environment.
Sales Strategy & Performance Management
Support sales leadership in executing strategic initiatives and achieving revenue targets
Develop and maintain sales KPIs, dashboards, and performance reporting
Analyze pipeline health, conversion rates, win/loss trends, and territory performance
Identify opportunities to improve sales productivity and operational efficiency
Assist with annual sales planning, territory alignment, and quota deployment
CRM & Sales Process Management
Serve as an administrator for CRM systems
Ensure data accuracy, pipeline hygiene, and consistent sales process adherence
Design and improve workflows, automation, and reporting structures
Maintain sales documentation, process maps, and operational procedures
Partner with IT and business systems teams on system enhancements and integrations
Forecasting & Reporting
Lead weekly, monthly, and quarterly sales forecasting processes
Prepare executive-level reporting and business reviews
Monitor sales activity metrics and provide actionable insights to leadership
Create standardized reporting for pipeline, bookings, revenue, and customer trends
Cross-Functional Collaboration
Partner with Finance on revenue tracking and forecasting alignment
Collaborate with Marketing on lead management and campaign performance
Work with Operations and Product teams to support go-to-market initiatives
Coordinate onboarding, training, and enablement activities for sales teams
Sales Enablement & Operational Support
Support implementation of sales tools, playbooks, and training programs
Assist with proposal tracking, pricing workflows, and approval processes
Help streamline customer onboarding and handoff processes
Drive continuous improvement initiatives across the commercial organization
Bachelor’s degree in Business, Finance, Supply Chain, Marketing, or related field
5+ years of experience in Sales Operations, Business Operations, Revenue Operations, or related roles
Experience supporting B2B sales organizations
Strong proficiency with CRM platforms and reporting tools
Advanced Excel and data analysis skills
Experience with BI tools such as Power BI, Tableau, or Looker preferred
Strong project management and organizational skills
Excellent communication and stakeholder management abilities
Ability to work independently in a fast-paced environment
Experience in logistics, transportation, freight forwarding, contract logistics, or supply chain industries
Familiarity with pricing, commercial modeling, and sales forecasting
Knowledge of sales compensation structures and territory planning
Experience supporting multi-product or enterprise sales organizations
Analytical mindset
Process improvement orientation
Attention to detail
Strategic thinking
Problem-solving
Collaboration and influence
Executive communication
Data-driven decision making
Detailed sales performance reporting
Improved forecast accuracy
Increased CRM adoption and data quality
Faster sales cycle efficiency
Enhanced pipeline visibility
Increased sales productivity
Timely and accurate reporting delivery
Stationary Work: Ability to remain in a stationary position (sitting or standing at a desk) for 80% of the workday.
Mobility: Occasional travel to client sites or warehouse facilities, which may involve walking on concrete warehouse floors and wearing PPE (Safety vests, steel-toe shoes).
Visual Acuity: Regular use of dual monitors and the ability to distinguish colors for data visualization/charting.
Information Processing: Ability to parse large datasets to identify discrepancies in KPIs or SLAs.
Task Switching: High capacity for "context switching" between different client needs and internal operational tasks without losing accuracy.
Emotional Intelligence: Ability to remain calm and professional when handling initial client complaints or escalations.
Environment: Primarily a professional office environment or remote home office; occasional exposure to warehouse environments (noise, dust, temperature fluctuations).
Schedule: Standard business hours, with the expectation of occasional overtime to meet month-end reporting deadlines or "go-live" schedules.
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
www.yusen-logistics.com/
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.
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Yusen Logistics is a global third-party logistics provider offering ocean and air freight forwarding, contract logistics, warehousing, and supply chain solutions. A subsidiary of Japan's NYK Group, it serves business customers across industries worldwide.
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