Principal Delivery Strategy and Operations

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Principal Delivery Strategy and Operations at Coupa:

We're building a stronger, more connected Value Services Operations organization at Coupa, and we're looking for a Strategy & Operations Lead to help us get there. In this role, you'll work with us to understand complex problems, shape business processes that are largely undefined today, and develop clearer decision-making methods.

What You'll Do:

• Work with Services Sales and Delivery leaders to turn broad questions into clear problem statements and practical plans
• Look at how systems, tools, incentives, and behaviors connect across the services lifecycle, with attention on root causes — not symptoms — to build solutions that last
• Take ownership from idea to outcome, working with teams across the business
• Build simple, clear frameworks to compare scenarios and understand tradeoffs, translating business questions into analytical requirements that teams can build from
• Partner with analytics and technical teams to build models and outputs that support confident decisions
• Help identify where advanced analytics and machine learning can improve forecasting and delivery
• Shape business processes where none exist today — much of Services Delivery Operations runs on tribal knowledge and ad-hoc decisions rather than defined process; you'll design and stand up the processes, not just refine existing ones
• Help develop the metrics, routines, decision processes, and broader improvements that guide a growing organization as we simplify, standardize, and scale
• Work closely with Delivery, Finance, and Regional Operations to stay aligned on priorities Build Scalable Insight
• Define what dashboards and reporting should answer, ensure they meet the needs of different audiences, and balance accuracy with practicality when a directional answer is enough to move forward

What You Will Bring to Coupa:

• 10+ years in management consulting, strategy & operations, or business operations.

• Experience solving complex multi-team problems and interacting with senior/executive leaders.

• Strong analytical and Excel skills, including modeling and scenario analysis.

• Experience with BI tools (Power BI or Sigma preferred) and partnering with data and engineering teams.

• Systems-thinker who evaluates 2nd- and 3rd-order effects and constructively questions assumptions.

• Strong communicator who simplifies complex topics and operates independently in ambiguous environments.

• Bonus: Experience in Professional Services, consulting, or subscription-based businesses.

• Bonus: Familiarity with forecasting, scoring models, validation, and collaborating with data science on ML projects.