Senior Salesforce Service Cloud Consultant

Location: Brazil

Mode: Remote

We at Coforge are hiring Senior Salesforce - Service Cloud Consultant with the following skill set.

Key Responsibilities

• Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management;

• Customize & Integrate using Apex, LWC, and platform tools to meet business requirements;

• Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture;

• Enable DevOps by managing version control, pipelines, and automated deployments with Copado;

• Support & Train users, ensuring adoption, data integrity, security, and compliance;

• Stay Current with Salesforce releases and emerging capabilities.

Required Skills & Qualifications

• Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts;

• Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies;

• Hands-on experience with Copado or equivalent Salesforce DevOps platforms;

• Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred;

• Ability to lead solutioning efforts and provide strategic guidance beyond code delivery.

Preferred Skills:

• Experience with Agentforce, Data Cloud, and other advanced Salesforce products;

• Familiarity with large-scale Salesforce migrations and multi-cloud integrations;

• Ability to work effectively with onshore and offshore teams;

• Prior consulting or partner-side experience with Salesforce delivery.

Posted On: 14-07-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.