Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!
We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. To date, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good.
We operate scaling businesses in the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.
As our Creative Operations Manager, you are the strategic partner who shapes how our teams work together. You’ll be responsible for creating the collaborative frameworks that provide vital transparency across our creative world and partner teams through expert resource and budget planning. Your mission is to ensure our resources are perfectly tuned to deliver world-class work without the friction. You’ll proactively own and evolve the operational workflows that keep our Marketing Operations and Creative teams humming.
Immersing yourself in the flow: You’ll spend some time diving deep into how the Marketing Operations and Creative teams work together, specifically the creative intake process, the project and resourcing dashboards, and the budget.
Uncovering tension points and critical needs: As you begin owning these critical workflows, you’ll start uncovering and documenting the cracks, the friction points, and the process breakdowns.
Designing for the future: You’ll begin partnering with the rest of Marketing Operations and Creative leaders to start defining business requirements which you can then translate into system recommendations - think tools and processes
As you move into the future state, you’ll lead the charge in building and evolving:
A Robust Resource Model: You would have designed a resource model that integrates the intake process with resource allocation and budget tracking and enables rolling 6 months visibility based on accurate project benchmarking so we can stay one step ahead!
A Centralized Dashboard: You’ll have built a dashboard that tracks creative capacity and project spend, providing senior leaders with the real-time visibility they’ve been craving.
Seamless and Accurate Intake Benchmarking: You’ll have owned and refined the project intake process so that our project benchmarks are relevant and as accurate as can be
Financial Synergy: You’ll have established a sustainable budget review cycle with Finance, ensuring every roadmap shift is captured in our forecasts.
High-Impact Prioritization: You’ll have implemented a ranking system for staffing needs based on strategic importance, ensuring our most impactful work never misses a beat.
You have a knack for analyzing complex data from Finance, Marketing, and Creative teams to create bulletproof forecasts. More importantly, you’re someone who has successfully led the redesign of resource and budget planning frameworks, ensuring the new way of working is both more efficient and easy for the team to adopt. You don't just spot gaps; you proactively build the comprehensive solutions to fix them. You’re comfortable managing resource planning for teams of 20+ and thrive on the challenge of transforming messy processes into streamlined, sustainable ways of working.
You know how to hold teams accountable while maintaining strong partnerships across the business. Whether you’re collaborating with Legal and P&C to update approval processes or working with Creative leads on project sizing, you communicate with clarity and purpose. You’re also more than comfortable leading with technology and process in mind to build and drive efficiency uplifts.
Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!
First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.
We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).
Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (92%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.
If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.
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Who Gives A Crap is a sustainable consumer goods company that sells eco-friendly toilet paper, paper towels, and tissues made from recycled materials and bamboo. The B Corp donates 50% of its profits to fund sanitation and clean water projects in developing countries.
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