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Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:
One of the UK’s newest unicorns with a team of just over 700 people
Among the fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
We’re looking for a Department Owner to join our Strategy & Operations team, responsible for driving efficiencies, scaling processes, and enhancing customer outcomes.
You’ll own and optimise our Quality Assurance (QA) function within the Operations division. This is your chance to have a massive impact from day one - redesigning processes from first-principles and using analytics to uncover insights that drive operational efficiency and enhance the customer experience. You’ll roll up your sleeves to deeply understand and improve day-to-day operations, while also leading and developing a team to support scalable growth.
This is a high-impact, high-visibility role with exposure to Operations, Product, Engineering, Data Science and Compliance leadership. As you deliver impact within QA, you'll have the opportunity to take on additional strategic projects across other departments.
Review and evaluate current processes and ways of working, identifying areas for automation
Interpret complex datasets to unlock insights that drive operational improvements and customer satisfaction
Own end-to-end delivery of key strategic and operational initiatives in close partnership with cross-functional stakeholders
Monitor and assess the success of implemented strategies and continuously identify areas for improvement
Effectively manage a team within the Quality Assurance (QA) function
A proven-track record of owning and leading complex projects, in a fast-paced environment
A highly lateral thinker with a willingness to challenge the status quo
Strong hands-on analytics ability - comfortable pulling data yourself and using it to drive decisions
Excellent stakeholder management and communication - able to influence cross-functionally and up to senior leadership
Experience in people management and leading a team through change
A deep passion for AI and technology and are excited by the opportunity to redefine operational processes at scale
A quick remote call with one of the hiring team.
A 15 minute cognitive assessment.
A 45 minute remote case study with an Ops strategist.
Follow-up interviews with the Director of Ops Oversight, the Chief Operating Officer, and a Product MD.
Winning team: the opportunity to scale up one of the world’s most successful fintech companies
Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
Health coverage: support for your physical and mental wellbeing, including private health cover
Retirement & savings: long-term financial wellbeing through retirement savings plans
Employee referral programme: earn a competitive bonus when you refer successful new team members
Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations
Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.
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Lendable is a UK-based fintech company offering personal loans, credit cards, and car finance directly to consumers. It uses automation and machine learning to provide instant decisions and same-day funding, and is authorised and regulated by the FCA.
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