CRM Manager

Location: Come and join us either in Barcelona, Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for an experienced CRM Manager to join our diverse and driven team. In this role, you’ll play a key part in achieving ambitious growth targets by engaging and retaining our global user base through impactful, data-driven CRM strategies.

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YOUR DAILY ADVENTURES WILL INCLUDE:

• As part of the central CRM team, you will: design and execute CRM strategies that activate, engage and retain users across our 9 markets

• Own end-to-end campaign delivery, from ideation to execution, across multiple channels

• Advise on global and local initiatives, ensuring the right message reaches the right user at the right time

• Drive experimentation and optimisation, setting up A/B tests, analysing results, and turning insights into actionable improvements

• Lead cross-functional projects, such as dashboard creation, lifecycle segmentation, process optimisation, and experimentation frameworks

• Manage and optimise the campaign calendar alongside automations, aligning communications with lifecycle stages and business priorities

• Act as a the main point of contact for your area of CRM, collaborating closely with Marketing, Product and local teams

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TO BE SUCCESSFUL IN THIS ROLE:

• 3+ years of experience in CRM, lifecycle marketing, or customer engagement – ideally at a regional or global level

• Hands-on experience with CRM platforms (experience with Braze is a strong plus)

• Strong project management and stakeholder management skills, with the ability to influence across teams and markets

• Ability to prioritise and manage multiple initiatives in a fast-paced environment

• A data-driven mindset, using both quantitative and qualitative insights to inform decisions

• Excellent communication skills in English (other European languages are a plus)

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BENEFITS & PERKS IN A NUTSHELL: