Senior Technical Service Cloud Architecture

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are looking for a Sr. Technical Architect to add to our very talented Service Cloud technical team! The Technical Architect will contribute as a customer-facing resource. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!

YOU WILL HAVE THE OPPORTUNITY TO:

• Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population

• Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications

• Provide insight to business users and technical team members regarding the best way to build reports and dashboards

• Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements

• Establish best practices and standards for dataflow, lenses, and dashboard development and deployment

• Establish operations and refresh standards based on globally aligned data strategy

REQUIRED EXPERIENCE:

• 6+ years working on the Salesforce platform, specifically within a technical application

• End to end project implementation including integrations with other applications such as SAP, Oracle, and MS Dynamics

• Strong understanding of multi-tenant architecture and integration architecture

• Solid understanding of CI/CD solutions

• Solid understanding of PaaS & IaaS platforms such as Heroku, AWS, and Azure

• Hands-on development experience using Apex, Lightning Components and Visualforce

• Salesforce Architect Certifications (Application and System Architect)

• Full English proficiency

• Ability to travel internationally

PREFERRED SKILLS:

• Communication: Effectively deliver solutions and influence stakeholders

• Flexible: Quickly pivot and create new solutions based on customer needs

• Organized: Prioritize project tasks and milestones

• Motivated: NeuraFlash is growing quickly and building a community of Salesforce enthusiasts!

What’s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.