Powering Sales. Driving Customer Success. — We are seeking Sales Operations Specialist in Munich, Germany, to support our Sales organization by managing the order lifecycle, coordinating with internal teams and suppliers, and ensuring efficient, accurate order fulfillment that delivers exceptional customer experiences and outstanding business results.
In this role, you will oversee the end-to-end order process, partner with internal departments and external suppliers to resolve operational issues and help ensure customer commitments are met. If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about operational excellence and customer satisfaction — we want to meet you.
What can you expect to do?
Order Lifecycle Management
Support sales representatives throughout the order lifecycle.
Monitor open orders and proactively resolve delays or exceptions.
Coordinate activities required to ensure timely shipment and customer satisfaction.
Serve as the primary operational point of contact for assigned sellers.
Service House Coordination
Obtain service quotations from approved test houses.
Coordinate service orders and monitor progress.
Obtain inspection reports and required documentation.
Expedite service orders when required.
Vendor & Supplier Coordination
Follow up with buyers regarding order status and delivery commitments.
Request to expedite shipments.
Internal Operations Coordination
Work closely with IDCs, Purchasing, TC and Finance teams.
Coordinate resolution of problem shelf requests and order issues.
Review assigned open order reports daily and proactively identify orders at risk of missing scheduled ship dates.
Escalate operational risks that may impact customer deliveries.
Drive timely resolution of order exceptions.
Continuous Improvement
Identify process improvement opportunities.
Document procedures and best practices.
Support onboarding and training of new Sales Operations personnel**.**
What experience and knowledge will help you succeed in this role?
4-year college degree
2+ years of relevant Project Management, Sales, Marketing, Purchasing or Inventory Management.
2+ years’ experience in a global company.
Experience working with ERP systems and proficiency in Microsoft Excel.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
This is an onsite position based in Munich, Germany, placing you at the center of where global collaboration meets operational excellence.
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