At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
The Sr. Salesforce Administrator is responsible for the end-to-end management of designated systems applications and their supporting infrastructure. This role combines technical expertise with business acumen to ensure optimal system performance, reliability, and continuous improvement. The specialist works collaboratively with stakeholders to implement enhancements, provide technical support, and develop reporting solutions that meet business objectives.
Maintain, install, and configure system application and supporting infrastructure to meet business objectives.
Monitor, patch and deploy changes on the application and supporting infrastructure.
Testing and facilitating end user business testing on application functions and upgrades.
Performance, reliability, and maintenance of assigned applications(s) including completion of upgrades and implementations
Work closely with capability owner, business units, and third-party vendors in order to lead system enhancements
Performs escalation support and issue resolution through research across multiple systems and data
Provide input into the application roadmap for further improvement and development as an expert on the assigned applications
Analyze new data requests and create recommendations for the development of new system reporting.
Seeks opportunity to learn, automate, document, share, educate, and improve Enterprise processes and systems.
Provides metrics and other documentation to support analysis and findings.
Designs, develops, and maintains reports.
Coordinate, track and respond to data needs and requests from business unit
Identify, develop, and recommend training opportunities that meet and support end user needs.
Lead assigned team projects, contribute to agile team ceremonies, and assists team members in decision making, planning and execution.
Lead requirements analysis with stakeholders ensuring that requirements are complete, consistent, concise, and comprehensive.
Responsible for coaching and mentoring others with less experience on the team
Collaborates with peers to develop best practices as well as iterative continuous improvement ideas and recommendations in support of driving business value and reducing technical debt
Understand and comply with bank policy, laws, regulations as applicable to your job duties.
Maintain up to date knowledge on application training and certifications.
24/7 critical incident response is required
Bachelor’s Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience
5+ years of experience in Information Technology environment
5+ years of Salesforce experience
Experience working with third-party vendors (vendor hosted and on premise)
Experience working in an Agile Scrum environment
Demonstrate a consultative approach with the ability to analyze stakeholder’s needs
Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions
Good written and verbal communication, including technical writing skills
Demonstrate problem solving and analytical skills in order to debug and troubleshoot issues
General knowledge of Microsoft Office products
Ability to multi-task while adhering to multiple timetables of completion
Ability to conduct cost/benefit analysis
nCino support, configuration, and maintenance experience
Salesforce Admin and/or Platform Developer certified
Understanding of banking Commercial lending process or other LOS applications
Experience with monitoring tools (i.e. Splunk, Dynatrace, Datadog)
Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation range (base pay): $89,828.00-$148,215.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20261239
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
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First National Bank of Omaha (FNBO) is one of the largest privately held banks in the U.S., offering personal, business, commercial banking, and wealth management services. Headquartered in Omaha, Nebraska, it serves consumers and businesses across multiple states.
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