Sales Operations Specialist

ABOUT THIS ROLE

As a Sales Operations Specialist, your work is at the heart of what we do: you would be responsible for supporting the sales team to drive effectiveness in the support of the scale and growth of the company. This includes discovering process efficiencies, gathering, and reading data, and implementing procedural changes meant to support or improve performance for the Sales team. The ideal candidate will thrive in a fast-paced, highly collaborative environment and will feel empowered to develop and modify operational systems.This is a communication-intense role requiring good knowledge of written and spoken English as you would work with our New York team.

As a Sales Operations Specialist you will be tasked to work with our VP of Sales to help coordinate sales department initiatives and track efficacy and/or ROI. You will need to understand the Sales team’s structure and processes and uphold them cross functionally and within the operating systems.

Location: Belgrade Working hours: 14:00 - 22:00h (second shift)

WHAT YOU’LL DO

• Data & Reporting Management: Manage, maintain, and report on data in multiple systems. You would report on and calculate Sales team contests, spiffs, and initiatives

• Sales Team Operations: Understand the Sales team’s structure and processes and uphold them cross functionally and within the operating systems. Coordinate sales department initiatives and track efficacy and/or ROI

• Team Support & Documentation: Assist with onboarding and offboarding of Sales team members. You would help prepare Sales team reports and presentations which include proposal documentation, system inquiries, legal agreements, and documentation requests

• Process Improvement & System Implementation: Work cross functionally to drive effectiveness in the support of the scale and growth of the company. Implement process improvement within the Sales organization and support the ongoing implementation of new systems and tools

• Exercise administrative judgment; assuming responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area

WHAT YOU’LL GET

• Client and senior executive facing responsibility from the start

• The opportunity to make a measurable contribution to your business unit’s revenue growth and to achieve significant variable compensation reflecting your success

• A clear career path for advancement within the vertical and throughout the organization

• A unique and rigorous onboarding and training program and on-the-job professional development

• An inspiring, high-energy, merit-based environment with ambitious peers

REQUIREMENTS

• 2+ years experience in related occupation

• Bachelor's degree

• Experience evidencing an interest in business and sales development with a change management skillset

• CRM administration experience required; Experience in administrating Sales Tech stack preferred; experience with SalesForce prefered

• Outstanding communication skills and demonstrated ability to interact with all levels & areas of an organization

• Fluent English is required; verbal & written

• Expert knowledge of Microsoft Excel, Word, PowerPoint, and Outlook

• A desire to work in a fast-paced, collaborative environment with the ability to adapt to change

• Ability to prioritize and meet deadlines within specified time constraints

BENEFITS

• 20+ vacation days, in addition to Serbian National holidays.

• Comprehensive private health insurance.

• Modern office with amenities in the heart of Belgrade / Novi Sad; with WFH Wednesdays and Fridays.

• Tuesday Lunches & Thursday Happy Hours