HubSpot CRM Administrator

Job Summary

KDCI Outsourcing is seeking a HubSpot CRM Administrator to serve as the go-to expert for all things HubSpot. This role is responsible for managing, maintaining, and optimizing the CRM system to ensure data integrity, improve system usage, and support cross-functional teams. The HubSpot CRM Administrator will oversee workflows, reporting, automation, and CRM best practices to drive adoption and efficiency across the organization.

Key Responsibilities

• Own the day-to-day administration and configuration of HubSpot CRM.

• Manage user permissions, team settings, pipelines, properties, and integrations.

• Design, build, and maintain scalable workflows, sequences, automation, and lead scoring models.

• Create and maintain dashboards and reports for Sales, Marketing, and Customer Success teams.

• Collaborate with stakeholders to gather requirements and implement CRM enhancements.

• Train and support users across departments to ensure CRM adoption and efficiency.

• Maintain data hygiene and perform regular audits to ensure accuracy and completeness.

• Troubleshoot issues, manage tickets, and coordinate with HubSpot support as needed.

• Monitor system usage trends and suggest improvements or feature adoption.

Job Requirements

• 2+ years of experience in customer operations, sales operations, contract administration, or subscription management, preferably in a SaaS or recurring revenue business.

• Strong attention to detail, with the ability to maintain accuracy and consistency across CRM and reporting processes.

• Proficiency in working with CRM and subscription tools such as HubSpot, Salesforce, Maxio, Chargebee, or Zuora.

• Comfortable interpreting and tracking commercial contracts and billing terms.

• Excellent communication and collaboration skills.

• High level of ownership, initiative, and ability to manage multiple priorities.