Director, Sales Strategy & Operations (National Segment)

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Description

We are seeking a Director to support the Nationals FI segment team.

This role works across the Nationals FI sales team to support Visa payment volume and revenue growth. Key responsibilities include supporting account executives and other key stakeholders with: sales opportunity identification and action planning, escalation management, center of excellence teams, go-to-market internal communication, pipeline and scorecard management, OKRs, sales planning, initiative leadership, segment sales meeting support (QBR, All Hands, Weekly staff), internal events (NAMK, sales workshops etc), client events, and segment execution. The role delivers support across a complex sales organization, reducing the operational burden on client-facing teams, and helping translate segment priorities into clear action plans.

The individual will join the National Segment team, which supports large U.S. financial institutions, consortiums, and global clients. They will connect with partners across Product, Sales Operations, Finance, Marketing, Risk, Consulting, Commercial, and Money Movement, while coordinating key sales priorities and strengthening the segment's operating model.

The individual will also contribute to ongoing performance management and executive reporting in close partnership with the segment's sales operations and analytics lead. They will help turn business insights and leadership priorities into communications, programs, and actions. This role reports to the Vice President, National Segment Strategy, Consortiums & Global Clients.

The ideal candidate is a practical, action-oriented operator with experience in sales and/or in supporting sales teams. They can manage multiple priorities, communicate clearly with senior stakeholders, and drive work through influence. The candidate should have strong program management, communication, and organizational skills, along with the ability to create structure, simplify processes, and improve ways of working in a complex environment.

Specific Responsibilities:

• Lead the operating activities that keep the segment focused on key sales priorities across multiple account teams – eg. sales plans, Visa 2030, OKRs, and whitespace identification.

• Manage cross-functional initiatives across business lines and accounts eg. advisory sales plans for the segment and by account with AE teams in partnership with VCA and marketing

• Coordinate center of excellence teams. Gather account team input, consolidate client feedback from AEs, and communicate across business units to share segment needs

• Coordinate executive briefs, business updates, and other sales support deliverables

• Identify process gaps and implement improvements that reduce administrative burden

• Support and drive team initiatives, recognition, and engagement activities as needed.

• Track initiative progress, opportunities, blockers, and drive follow-up

• Support segment team with annual planning, QBRs, OKRs, and executive reporting.

• Drive a strong communications strategy and calendar, ensuring timely updates

• Lead the planning and execution for National Segment forums, leadership meetings, learning series, staff meetings, town halls, and other internal sessions.

• Coordinate major internal and external events involving the National Segment, including attendee planning, executive preparation, content, and follow-through.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a bachelor's degree, or 8 or more years with an advanced degree.

• Experience in sales operations, business operations, account management, sales enablement, go-to-market execution, financial services, or payments.

Preferred Qualifications:

• 12 or more years of relevant experience supporting a sales organization or client

• Operational or sales background with an understanding of how client-facing teams work

• Proven ability to lead complex, cross-functional initiatives from planning through execution.

• Strong program management, prioritization, and follow-through, with the ability to manage multiple workstreams and tight timelines.

• Ability to work with stakeholders and drive accountability without direct authority.

• Financial and commercial acumen, with the ability to understand sales performance information and translate it into practical action.

• Comfort with ambiguity and a track record of creating structure, simplifying processes, and improving ways of working.

• Experience planning and running leadership forums, executive meetings, and events.

• Excellent written and verbal communication skills

• Advanced proficiency with Microsoft PowerPoint, Excel, Teams, and AI tools

Information for US Applicants :For roles located in the US, the estimated salary range for this position is $161,100.00 to $ 258,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law. Visa_Talent_Portal