Revenue Operations Analyst, Deal Desk

Job Description

Zendesk is seeking a Revenue Operations Analyst to join our growing EMEA Revenue Operations team in Krakow, Poland. In this role, you will serve as a key operational advisor to our Sales organization across the entire Quote-to-Cash (Q2C) lifecycle. You will act as a bridge between Sales, Legal, Finance, and Revenue Recognition to ensure deal structures align with corporate strategy, remain compliant, and support sustainable business growth.

What you get to do every day:

The job responsibilities for this role will encompass the entire Quote-to-Cash process at Zendesk:

• Serve as the trusted adviser to the EMEA Sales Team on all deal and finance related matters

• Advise the team on alternative contract options, and/or value propositioning to help drive deal closures

• Partner with Sales to teach best practices and help prepare a variety of strategic deals for management review

• Review contracts to ensure it conforms to finance audit reviews and revenue recognition policies and maintain expert knowledge on quoting and provisioning systems

• Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions

• Ensure the billing system and invoicing reflect correct information for each customer according to contract terms

• Apply critical thought to projects focusing on process improvement and automation

What you bring to the role:

Recent experience in a Deal Desk role or experience with a Billings/Operations/Salesops Analyst or similar. A successful candidate should be able to deal with ambiguity and change and have an inquisitive nature with a desire to understand and positively challenge and evolve processes.

• 2+ years of experience in a Deal Desk, Revenue Operations or Commercial Finance Analyst role.

• Fluency in spoken and written English; French or German would be an advantage but not essential

• Ability to work independently and meticulously; you hold yourself accountable to consistent, high-quality work combining your experience in a finance discipline and attention to detail with transaction processing

• Ability to develop great working relationships with key internal stakeholders to help drive revenue growth

• Energetic, dedicated, and self-driven

• Analytical skills and experience with contract management

• Experience with Salesforce CPQ and/or Zuora would be an advantage

#LI-KS6

The Poland annualized base salary range for this position is zł106,000.00-zł160,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.